Refund policy
If you are not completely satisfied with your CELLENTRY™ purchase, please reach out to us. Our support team is here to help you find the best solution.
We offer a 30-day money-back guarantee on eligible orders. This policy is designed to give you the opportunity to try a product and decide whether it is the right fit for you.
To initiate a return, please contact us at support@cellentry.ca.
30-Day Money-Back Guarantee
You have 30 days from the date of purchase to request a refund or exchange. After 30 days, we cannot offer a refund or exchange.
Under our 30-day money-back guarantee, we may:
- Issue a full refund for unopened products.
- Issue a refund of 50% of the purchase price for eligible opened products that have at least 50% of the product remaining.
- Exclude powder products and certain opened products from partial refund eligibility.
The 30-day money-back guarantee applies to 1 item per customer. If you order more than 1 item, the guarantee will apply to only 1 eligible item from your order.
We recommend that new customers start with 1 item to try first. If you like it, you can reorder later. Most CELLENTRY™ products provide approximately one month of servings, giving you time to decide whether the product is right for your routine.
Return Eligibility
To be eligible for a return, your item must be within the 30-day return window and meet the requirements of this policy.
Products must be returned in their original packaging whenever possible. Unopened products must have the manufacturer’s seal intact.
Opened products may be eligible for a partial refund only if at least 50% of the product remains. Powder products are not eligible for partial refunds once opened.
Bundle Packages
CELLENTRY™ can only accept returns of bundle packages if no more than 1 item in the bundle has been opened.
All remaining items in the bundle must be returned in the same condition as received, with the manufacturer’s seal intact. For example, if returning a 3-bottle bundle, at least 2 bottles must be unopened and in their original condition.
Return Shipping Costs
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
Any original shipping, handling, or return-related charges may be deducted from your refund amount.
Depending on where you live, the time it takes for your return or exchanged product to reach us may vary.
If you are returning an item valued over CAD 75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Return instructions and the return mailing address will be provided by email after your return request has been approved.
Free Shipping
Free shipping may be available for eligible orders depending on your destination, order value, and selected shipping method.
Free shipping eligibility is calculated after applicable credits, coupons, discounts, and promotions are applied.
Final shipping options and eligibility will be shown at checkout.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to request an exchange for the same item, please email us at support@cellentry.ca with your order number and photos of the item condition.
Refunds
Once your return is received and inspected, we will email you to confirm that we have received your returned item.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original method of payment within 7 business days.
Please note that the time it takes for the refund to appear on your original payment method depends on your payment provider. In general, refunds may take 5–14 business days from the day the refund is issued.
How to Start a Return
To start a return, please email us at support@cellentry.ca with the following information:
- Your order number
- The email address used for your order
- The item you would like to return
- The reason for your return
- Photos of the product, if the item is damaged, defective, or incorrect
Our team will review your request and follow up with next steps.
Updated on 2026-06-23